Hospitality Customer Care

Deliver service that brings guests back. Learn what excellent customer care looks like, how it drives sales, and how to handle difficult customers calmly.

Who it's for

• Hotel, restaurant, bar and café staff
• Front-of-house and reception teams
• Anyone new to hospitality, or wanting a refresher

What you'll learn

• What excellent customer service is
• How good service affects your business
• Understanding and exceeding customer expectations
• Service standards and communication
• Dealing with difficult customers

How it works

• Buy the course online. It takes less than a minute.
• Your login details arrive by email straight away.
• Log in, choose your language and work through the short modules on your phone, tablet or computer. Stop and restart whenever you like.
• Pass the final online exam and download your certificate.

Frequently asked questions

Is it suitable for experienced staff?

Yes. It works for new starters and as a refresher for experienced staff.

Do I have to finish it in one go?

No. The course remembers where you stopped, so you can complete it in short sessions on any device.

Can I do the course in my own language?

Yes. When you log in, choose your language from the list. The languages available for this course are shown above. Translated versions are provided to support understanding.