A practical workshop on customer care, responsible service of alcohol and managing challenging situations in licensed premises.
Delivered by trainers with more than 30 years' experience in hotels, bars, restaurants and nightclubs, who share what works, what doesn't, and how to respond confidently when incidents arise.
or call 091 442886
We'll confirm availability and cost before you confirm that you wish to proceed.
Duration
About 2.5 hours
Format
Classroom workshop
Who it's for
Bar, hotel, restaurant and nightclub staff
What the course covers
Customer care
Building a customer-focused approach grounded in courtesy, credibility, clear communication, professional competence and consistent service standards.
Responsible service of alcohol
The effects and risks of alcohol, standard drink measures, legal responsibilities, underage drinking and identifying minors, recognising intoxication, managing disorderly behaviour, Gardaí powers, checking ID correctly, and knowing when, why and how to refuse service confidently while complying with the Equal Status Act 2000.
Dealing with aggressive customers
Case studies, reading body language, listening to complaints and asking clarifying questions, refusing service safely and understanding the consequences, a structured nine-step approach to de-escalation, knowing when to call the Gardaí, and recognising issues around theft, defamation and slander.
Prefer online? See our Responsible Service of Alcohol online course.
Book this training for your team
Send us your preferred dates, location and group size using our short booking request form. We'll confirm availability and cost before you confirm that you wish to proceed.
Questions? Call us on 091 442886 or email info@rubikon.ie.